Refund Policy

1. Our Commitment

At Lynn Proctor Electrical Contractors, Inc., we are committed to providing high-quality electrical services and ensuring customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued.

2. 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on our workmanship. If you are not satisfied with the quality of our work, please contact us within 30 days of service completion, and we will:

• Assess the issue and determine the cause
• Correct any defects in workmanship at no additional charge
• If the issue cannot be resolved, provide a partial or full refund based on the circumstances

3. Eligible Refund Situations

Refunds may be issued in the following situations:

• Service Not Performed: If we are unable to complete the agreed-upon service
• Workmanship Defects: If our work does not meet industry standards and cannot be corrected
• Overcharging: If you were charged more than the agreed-upon estimate without prior approval
• Cancellation Before Work Begins: Full refund of any deposits if you cancel before work commences

4. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Services that have been completed according to specifications
• Issues caused by pre-existing conditions not disclosed prior to service
• Damage caused by client misuse or neglect after service completion
• Changes in client preferences after work is completed
• Materials that have been installed (material costs are non-refundable)
• Permit fees, inspection fees, or other third-party costs
• Emergency service call-out fees
• Diagnostic fees for troubleshooting and assessment

5. Cancellation Policy

• Before Work Begins: Full refund of any deposits paid
• After Work Has Started: Refund of unused portion minus materials purchased and labor completed
• Less Than 24 Hours Notice: May incur a cancellation fee of up to $150
• No-Show Appointments: May forfeit deposit and incur additional fees

6. Refund Request Process

To request a refund, please follow these steps:

1. Contact us within 30 days of service completion
2. Provide your invoice number and detailed description of the issue
3. Allow us to inspect the work and attempt to resolve the issue
4. If a refund is approved, we will process it within 10 business days

Contact us at: (208) 504-9321 or william@lynnelectricalsvcs.com

7. Refund Methods

Approved refunds will be issued using the original payment method:

• Credit Card: Refund processed to original card within 5-10 business days
• Check: Refund check mailed within 10 business days
• Cash: Cash refund available at our office or check by mail

8. Partial Refunds

In some cases, partial refunds may be issued based on:

• Percentage of work completed satisfactorily
• Materials already installed or purchased
• Labor hours already invested
• Specific circumstances of the situation

9. Warranty vs. Refund

Please note that our warranty service (repair or replacement of defective work) is separate from our refund policy. We will always attempt to correct any issues before considering a refund.

10. Dispute Resolution

If you are not satisfied with our refund decision, we encourage you to contact our management team to discuss the matter further. We are committed to finding fair solutions for all parties.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of service will apply.

12. Contact Information

For refund requests or questions about this policy, please contact us: